The roots of change are deep and I feel like no one can escape?! Except for the dream that ripped my heart out and knocked it around a bit before putting it back…I have been lucky. After tomorrow…nothing will be the same….
Somethings have already changed, whether people know it or not. Yesterday I was informed that I will be responsible for reconciling the optical statements, including all frame invoices. I knew that the optician would not be happy about this so I made sure I reconciled the lab statement yesterday while she was off. I have watched her reconcile the statement…she checks the bill against the invoices and then she is done. She doesn’t check things in the computer. The reason you check the computer is because things get missed…. Last month I found a big error on my part. A patient called and ordered one box of contacts. I charged her for one box but ordered two and then gave her two. I was lucky that she was an honest patient…she went home and checked and called me back and said “I do have two boxes…just bill me, I will use them.” I could have returned them if she didn’t want to pay…the point is…this is why you also check against the computer.
Yesterday I found three complete pairs of glasses that were not entered. One was a patient, one was the Optician’s sister, and one was the Optician’s husband and those last two really look bad. I found upgrades with no charges as well as repairs. I still have to do the other office and I am confident that there will not be as many mistakes. I didn’t feel comfortable doing it today. I was asked to go through last months statement tomorrow and maybe more??? None of this looks good for the Optician. The things that I have found are just proof that she shouldn’t be doing the paperwork. This is in no way a reason to get rid of her. That is not what this is about…as far as I know?
I feel bad that I am finding these mistakes but this is why things need double checked…we all make mistakes. She was told that I would be taking over all paperwork today but she wasn’t told about the things I had found. She wasn’t happy about it and even tried to use the computer today??? I went in and showed her the steps but let’s get real…this program, in this office has been there longer than me and I have been there for more than four years. It’s a little late to try and gain control.
Tomorrow things are changing big time…people are moving around, responsibilities are changing and most of it won’t be pretty. If I could pick a day to call off that I wasn’t sick (which I never do) it would be tomorrow. I wouldn’t call off anyway…tomorrow is book club. I will have to work myself up to go into work and I will double sage myself before I leave the house. It will not be pretty. I am worried that more than one person will quit…I don’t want anyone to quit…
I can’t control what others do, all I can do is stay in my own lane…..Zia